Maintain the wick length at ¼ inch, 50 mm, trim each time you light the candle.
This might sound a little silly, but our pillar candles like to be hugged. After a long burn gently hug the sides until the candle is back to its original shape.
We ship via USPS Priority Mail 1-3 Days, with tracking. Typically we need 2-5 days to produce your order. In case of a delay, we will email you prior to shipping.
Need it faster? Send us an email: firstname.lastname@example.org
|Purchase Price||Shipping & Handling|
|$0 - $74.99||$8|
|$75 and up||Free Shipping|
INTERNATIONAL SHIPMENTS - Please contact us before purchasing.
RETURNS (in short)
If you don't absolutely love your candles, we accept returns. Please contact us within 30 days, letting us know you wish to return an item.
Proof of purchase is require.
Candle(s) returned must be in new and unused condition.
Shipping charges are not refundable, unless an item is returned due to damage or a defect.
Because custom orders are made just for you, they are not returnable.
Buyer pays return shipping.
We put the utmost care into our candles and packaging. However, if you receive a candle that is damaged in shipping or defective, contact us within 7 days so we can contact the carrier.
The best way to contact us is via email. We will get back to you as soon as possible, usually within 24 hours.