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      FAQ

      PAYMENT METHOD

      We accept American Express, Visa, MasterCard, Diners Club, Discover, Amazon Pay, PayPal and Shopify Pay.

      SALES TAX

      We are required to charge sales tax in California and in New York. 

      ORDER CONFIRMATION

      You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and order total.

      SHIPPING RATES

      We charge $8.00 for shipping on all orders $75 and under.  Shipping is free on orders over $75 within the U.S.A.  Refer to Shipping Info for more on our shipping policy.  

      SHIPPING CONFIRMATION

      We will send you an email with a confirmation number once your order has shipped. 

      RETURN POLICY

      If you don't absolutely love your candles, we accept returns.  Please contact us within 30 days, letting us know you wish to return an item.

      Refer to Return Policy for more information.

      PRIVACY POLICY

      Any information you provide us will be used solely for communicating with you directly. We will never sell or release any of your information to anyone, ever.  Full Privacy Policy

      TERMS OF SERVICE

      This site is provided by Nordic Candle LLC ("Nordic Candle"). Your access to and use of this site, is offered to you subject to these Terms of Service. 

      PINTEREST USERS

      We use Pinterest on our website.  

      Pinterest uses this information to improve which recommendations and ads you see on your Pinterest Feed.  If you wish to opt out go to your Pinterest Account, click on Settings, enter Edit setting and Choose No under Personalization for both Use sites you visit and Use partner info.

      Here is a link to the Pinterest Personalization and Data Tracking under their Help section. https://help.pinterest.com/en/articles/personalization-and-data 

       

      SECURITY

      All online transactions are secure and encrypted. We never store payment information.

      CANDLE CARE

      Refer to the link Candle Care to get the most out of your candles.

      MADE IN USA

      All our candles are handcrafted in Sea Cliff, NY from materials sourced in the U.S.  Assuring a higher quality candle with a better burn than mass produced candles.  

      OUR PACKAGING

      Candles are fragile and we want you to receive them at their best.  Therefore, we carefully package the candles in tissue paper and recycled paper filer to pad the box.

      COPYRIGHT

      All images and text is the property of Nordic Candle LLC.  No part of this website may be reproduced for profit without written permission.